1. INTRODUCTION

Green Coast Roofing & Solar (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://gogreencoast.com, use our services, or communicate with us through various channels including phone, email, and text messaging.

This Privacy Policy applies to all information collected by Green Coast Roofing & Solar through our website, mobile applications, phone calls, text messages, emails, and in-person interactions. Please read this Privacy Policy carefully. By using our services or providing your information to us, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1. Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:

• Request estimates or consultations
• Fill out contact forms on our website
• Call or email us
• Sign contracts or agreements
• Subscribe to our communications
• Provide feedback or reviews

This information may include:

• Contact Information: Name, address, phone number, email address
• Property Information: Property address, property details, roof specifications
• Project Information: Service needs, project preferences, timeline requirements
• Financial Information: Insurance information, financing preferences (we do not store
• credit card information)
• Communication Preferences: Preferred contact methods, messaging preferences

2.2 Information Collected Automatically
When you visit our website or interact with our digital services, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click patterns, referral sources
• Location Information: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties
We may receive information about you from third parties, including:

• Insurance Companies: Claim information, coverage details (with your consent)
• Financing Partners: Credit application information (with your consent)
• Lead Generation Services: Contact information from legitimate lead sources
• Public Records: Property information from public databases

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes
We use your personal information for the following purposes:

• Service Delivery: Providing estimates, consultations, and contracted services
• Communication: Responding to inquiries, providing project updates, scheduling
• appointments
• Contract Management: Processing agreements, managing projects, handling
• payments
• Customer Support: Addressing questions, concerns, and warranty issues
• Insurance Processing: Assisting with insurance claims and documentation

3.2 Marketing and Communications
With your consent, we may use your information for:

• Marketing Communications: Sending promotional offers, service reminders, and company updates
• SMS Messaging: Sending text messages for appointments, updates, and marketing (with explicit consent)
• Email Marketing: Sending newsletters, special offers, and educational content
• Direct Mail: Sending postcards or letters about our services

3.3 Business Operations
We may use your information for:

• Quality Improvement: Analyzing service performance and customer satisfaction
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Safety and Security: Protecting against fraud, unauthorized access, and safety issues
• Business Development: Understanding market trends and improving our services

4. SMS MESSAGING AND COMMUNICATION CONSENT

4.1 SMS Consent and Terms
By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from Green Coast Roofing & Solar. These messages may include:

• Appointment confirmations and reminders
• Project updates and notifications
• Service reminders and follow-ups
• Promotional offers and marketing messages
• Emergency notifications

4.2 Message Frequency and Charges

• Frequency: Message frequency varies based on your project needs and preferences. You may receive up to 10 messages per month for marketing purposes, plus additional service-related messages as needed.
• Charges: Standard message and data rates apply. These charges are determined by your mobile carrier and are not controlled by Green Coast Roofing & Solar.
• Carriers: Our SMS service is available on major U.S. carriers including AT&T, Verizon, TMobile, Sprint, and others.

4.3 Opt-Out Rights
You can stop receiving promotional text messages at any time by:

• Replying “STOP,” “UNSUBSCRIBE,” “CANCEL,” or “QUIT” to any message
• Calling us at (239) -776 – 8680
• Emailing us at [email protected]
• Sending written notice to our business address

Opting out of promotional messages will not affect service-related communications for active projects.

4.4 TCPA and 10DLC Compliance
We comply with the Telephone Consumer Protection Act (TCPA) and use registered 10-Digit Long Code (10DLC) numbers for business messaging. We only send automated messages to numbers for which we have received proper consent.

5. HOW WE SHARE YOUR INFORMATION

5.1 We Do Not Sell Personal Information
Green Coast Roofing & Solar does not sell, rent, or trade your personal information to third parties for marketing purposes.

5.2 Service Providers and Business Partners
We may share your information with trusted third parties who assist us in operating our business:

• Subcontractors: Licensed professionals who assist with project completion
• Material Suppliers: Companies that provide materials for your project
• Insurance Companies: For claim processing and verification (with your consent)
• Financing Partners: For loan applications and processing (with your consent)
• Technology Providers: Companies that provide website, communication, and business management services

5.3 Legal Requirements
We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety, or that of others
• Investigate fraud or security issues
• Enforce our Terms and Conditions

5.4 Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction. You will be notified of any such change in ownership or control.

6. DATA SECURITY AND PROTECTION

6.1 Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:

• Secure data transmission using encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Secure storage and backup systems

6.2 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Customer Records: Maintained during the business relationship and for years after completion
• Marketing Communications: Until you opt out or request deletion
• Legal and Compliance Records: As required by applicable laws and regulations

6.3 Limitations
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is % secure. We cannot guarantee absolute security of your information.

7. YOUR PRIVACY RIGHTS

7.1 Access and Correction
You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate or incomplete information
• Update your contact information and communication preferences

7.2 Deletion and Portability
You may request that we:

• Delete your personal information (subject to legal retention requirements)
• Provide a copy of your personal information in a portable format

7.3 Communication Preferences
You can control how we communicate with you by:

• Updating your preferences through our website
• Contacting us directly to modify your preferences
• Opting out of specific types of communications

7.4 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within days and may require verification of your identity.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use
Our website uses cookies and similar tracking technologies to:

• Essential Cookies: Enable basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Support our advertising and marketing efforts
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block all cookies
• Receive notifications when cookies are set

8.3 Third-Party Tracking
Our website may include third-party tracking technologies from:

• Google Analytics (for website analytics)
• Social media platforms (for social sharing)
• Advertising networks (for marketing purposes)

9. CHILDREN’S PRIVACY
Green Coast Roofing & Solar does not knowingly collect personal information from children under 13 years of age. Our services are directed to adults who own or manage properties. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Sending email notifications to registered users
• Providing notice through our services

The “Effective Date” at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Green Coast Roofing & Solar

• Primary Address:5660 Strand Court, Unit #A66, Naples, FL
• Secondary Address: 5720 Zip Dr., Ft Myers, FL 33905
• Phone: (239) -776-8680
• Email: [email protected]
• Website: https://gogreencoast.com

Privacy Officer: Brian Sujevich, Owner
Business Hours:

• Monday – Friday: 8:00 AM – 5:00 PM
• Saturday: 9:00 AM – 3:00 PM
• Sunday: Emergency calls only

12. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have additional rights under the California
Consumer Privacy Act (CCPA). These rights include:

• The right to know what personal information we collect and how it is used
• The right to delete personal information (subject to certain exceptions)
• The right to opt out of the sale of personal information (we do not sell personal
  information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

13. FLORIDA-SPECIFIC PROVISIONS
As a Florida-based business, we comply with all applicable Florida privacy and consumer protection laws. Florida residents have the right to request information about how their personal information is shared and used for marketing purposes.

Green Coast Roofing & Solar
Licensed General Contractor
Serving Southwest Florida Since
This Privacy Policy was prepared to ensure compliance with applicable privacy laws and regulations, including the Telephone Consumer Protection Act (TCPA), 10DLC messaging requirements, and industry best practices for data protection.

Document Version: 1.0
Last Updated: January 1, 2025
Next Review Date: January 1, 2026
© 2025 Green Coast Roofing & Solar. All rights reserved.